Hospitality instruction as a multidisciplinary field, which brings the positions of many subjects, particularly those found in societal scientific disciplines to bear on peculiar countries of application and pattern in the cordial reception and touristry industry ( Reigel, 1995 ) . As an applied subject, cordial reception instruction has a stopping point and strong linkage with its industry in order to educate cordial reception pupils by maintaining shoulder to shoulder with the current industry tendencies ( Goodman & A ; Sprague, 1991 ) . However, a deficit of skilled and specialised labour has been an on-going issue in the cordial reception industry, because of which frequently workers from other Fieldss are hired to get by with the industry demands. Between 2004 and 2014, even in times of recession, the cordial reception industry is expected to add 17 per centum in pay and salary employment ( U.S. Bureau of Labor Statistics, 2006-07 ) . A turning demand of cordial reception workers and a deficit of skilled and specialised labour can be translated into a turning demand of hospitality educational plans to adequately fix the work force to run into present and future demands in this tremendous industry. Hence, the demand for supplying quality instruction is more than of all time. Consequently, plans are endeavoring hard to supply an instruction that improves the employability of the cordial reception graduates. In that facet, the cordial reception course of study needs to prioritise the topic countries harmonizing to the importance of the industry practicians, and this prioritization has to be up-to-date to reflect the altering demands of the industry.
Although course of study of cordial reception and touristry plans have been examined in a overplus of research surveies, small attending has been given to cordial reception plans housed in commissioned colleges of concern. Because of the restrictions obligated by the recognizing organic structures, of import facets of the course of study such as class offerings, and credits become restricted to certain extent. As a consequence, there is a demand to measure the course of study of such plans individually from other cordial reception and touristry direction plans such as the independent 1s and those housed in assorted different colleges.
Gursoy and Swanger ( 2004 ) investigated the course of study of a cordial reception and touristry direction plan housed in an commissioned college of concern. As portion of their survey, they ranked cordial reception topic countries harmonizing to the perceptual experiences of cordial reception professionals, identified any spreads between the perceptual experiences and the current course of study and suggested a theoretical account of course of study for cordial reception plans in commissioned colleges of Business. However, cordial reception course of study needs to be on-going and relevant to the current industry demands and outlooks. Besides, the altering nature of the industry calls for recent alumnuss to reflect the alterations and challenges of the industry. Therefore, the intent of this survey is to retroflex Gursoy and Swanger ‘s ( 2004 ) survey, and supply an updated ranking of the cordial reception capable countries. In add-on, the altering demands of the cordial reception industry is highlighted through a comparing of their 2004 ranking with the current ranking of cordial reception capable countries harmonizing to cordial reception professionals ‘ perceptual experiences. As such, likely alterations to the 2004 course of study theoretical account are suggested based on the findings of this survey. The specific research inquiries that will be answered through this survey are:
What are the current perceptual experiences of industry professionals sing the importance of class capable countries?
Are there any important alterations in the perceptual experiences of industry professionals in the last five old ages?
Are there any spreads between the industry needs within the altering operational environment and the current cordial reception course of study?
Cordial reception pupils have frequently been criticized for holding unrealistic outlooks of the types of duties they may be given and accordingly the types of accomplishments they will be expected to exert on come ining the cordial reception industry ( Purcell and Quinn, 1996 ) . At the same clip, the industry frequently discounted a pupil ‘s formal makings on the evidences of deficiency of experience and often we hear the ailment that pupils are “ overqualified but under experient ” for even entry degree direction places ( Raybould & A ; Wilkins, 2005 ) . In order to bridge this spread, the cordial reception plans underwent several alterations in its content, focal point, and construction.
Formica ( 1996 ) published a survey of touristry and cordial reception instruction in Europe and America that examined plans and future tendencies. Later research by Morrison and O’Mahony ( 2003 ) supported Formica ‘s claim that there was an international motion that supported the release of cordial reception instruction from its vocational base to an academic field of enquiry. Rappole ( 2000 ) stated that plans have shifted from a home-economics focal point towards a business-related one and Chathoth and Sharma ( 2007 ) noted this as the likely ground behind the alteration in curricular construction of cordial reception plans in the United States. Most plans in the 1980s and early 1990s were geared towards developing the operational accomplishments of the pupils, but during the past decennary, universities were concentrating on both operational and management-related classs as portion of the course of study ( Chathoth & A ; Sharma 2007 ; Rappole, 2000 ) .
As a consequence, course of study reappraisal of cordial reception plans progressively involved regular industry contacts who make schoolroom visits or take part in executive instruction plans ( Lefever & A ; Withiam, 1998 ) . Alternatively, competence theoretical accounts were devised through which industry practicians ranked the competences and content countries most of import in the workplace. Educators so made a strong note of these of import competences, and similarly incorporated them into the course of study.
In the class of clip, a broad figure of surveies were done sing identifying and ranking competences of cordial reception alumnuss. One of the first competence based surveies in cordial reception was undertaken by Buergermeister ( 1983 ) where he found human relation accomplishments and attitudes to be a really of import country for cordial reception alumnuss. Among others, Tas ( 1988 ) put frontward a cordial reception course of study by placing 36 accomplishments college alumnuss expected to possess from appraising general directors of 75 hotels. While, most competence based surveies in cordial reception direction focused entirely on the perceptual experiences of the cordial reception industry practicians ( Ashley et al. 1995 ; Breiter and Clements, 1996 ; Kriegl, 2000 ) a few incorporated the positions of pedagogues along with the industry practicians ( Su et al. 1997 ; Tsai et Al. 2006 ) and a few even added the positions of pupils to the group ( Enz et al. 1993 ; Okeiyi et al.1994 ) . Among the surveies from the industry ‘s position, the bulk focused on either the hotel industry itself ( Tas 1988 ; Siu 1998 ; Kay and Russette, 2000 ; Tesone and Ricci, 2006 ) or the overall cordial reception industry ( Ashley et al. 1995 ; Breiter and Clements, 1996 ) , with a few concentrating entirely on other sectors such as the nutrient service sector ( Horng & A ; Lu, 2006 ; Okeiyi et Al. 1994 ) .
Noteworthy plants in the competency-based attack include Chung-Herrera, Enz, and Lankau ‘s ( 2003 ) presentation of an industry particular and hereafter based leading competence theoretical account. In their survey, they identified and ranked 99 cardinal cordial reception work related competences. Nelson and Dopson ( 2001 ) compared hotel directors, human resource specializers, and cordial reception alumni ‘s perceptual experiences of competences necessary for success in the cordial reception field. Dopson and Nelson ( 2003 ) ranked 37 class content countries utilizing the same three groups, and found several differences in their sensed importance of those class content countries.
Competence theoretical accounts have been developed as a descriptive tool to place, categorise and sum up competences that might be relevant to execute a specific occupation efficaciously in an organisation ( Chung-Herrera et al. , 2003 ) . Researchers in the cordial reception industry have used competence theoretical accounts to place, and rank competences, and finally propose reforming the course of study of cordial reception plans. However, these competence theoretical accounts are frequently wide and generic in nature and lacks accent on specific cordial reception accomplishments. Employers, who by and large do non desire narrowly trained alumnuss, acknowledge the importance of generic competences ( Harvey, et. al. , 1997 ) . Raybould and Wilkins ( 2005 ) integrated a generic accomplishment model to rank of import accomplishment countries of cordial reception alumnuss from both employers ‘ and pupils ‘ positions. However, the nature of cordial reception workplace, demands command of both generic accomplishment sets and cordial reception specific skill sets. In that facet, taking into history cordial reception capable countries, and class content countries, provides an extended representation of the accomplishments and cognition alumnuss will necessitate at the workplace.
Chung ( 2000 ) laid out an effectual program for reforming the hotel direction course of study of Korean universities based on needed competences of hotel employees and calling success in the hotel industry. Their survey found important relationships between competences required of hotel employees and hotel direction classs of universities, between competences required of hotel employees and calling success in the hotel industry, between hotel direction classs of universities and calling success in the hotel industry, and last but non the least between hotel direction classs of universities and their part to career development in the hotel industry. While this method might be easier for the industry practicians to place with, it might be hard for pedagogues to reform a plan ‘s course of study based on such theoretical accounts because of the wide and diverse nature of such competences. Since, there is a important relationship between competences required of hotel employees and hotel direction classs of universities, in this respect, it makes more sense if the industry practicians rank the existent capable countries and class content countries offered in the course of study. However, the capable countries and class content countries in the cordial reception plan might be hard for industry practicians to place with particularly if they are non alumnuss of cordial reception plans. In this respect, the concerned school has to rank the capable countries from the positions of their ain alumnas, who are now established cordial reception industry professionals so that they can easy place the capable countries and associate them to their accomplishment demands in the workplace.
Keeping the cordial reception course of study strict, relevant, and current to the industry trends seems to be a clear concern of the cordial reception practicians. Harmonizing to Dopson and Tas ( 2004 ) the biggest challenge for cordial reception pedagogues today is to find clear aims for the course of study that takes attention of the invariably altering demands of the industry. In that facet, it is of extreme importance to shut the spread between what is taught to pupils and what the industry expects of the pupils being hired ( Dopsan and Tas 2004 ; Okeyi, Finley and Postel 1994 ) . Therefore, in add-on to being an industry and module driven procedure, course of study development needs to integrate the altering demands of the industry, and surrogate invention. In short, the procedure needs to be ongoing ( Dopson and Tas, 2004 ) .
The intent of this survey was to place cordial reception capable countries and rank them harmonizing to the perceptual experiences of cordial reception industry professionals. In add-on the current perceptual experiences of industry professionals sing cordial reception capable countries were to be compared to their perceptual experiences five old ages ago to reflect the changing demands of the industry. For garnering informations from industry professionals, the same study instrument developed utilizing a four-step procedure by Gursoy and Swanger ( 2004 ) was used. The four stairss included carry oning a series of focal point groups, developing the study instrument to consistently mensurate the sensed importance of the class capable countries by industry and to look into the spreads between cordial reception course of study and industry demands based on the findings of the focal point groups, pre-testing the instrument on a sample of industry professionals utilizing an online study method and last but non the least rewriting and finalising the instruments based on the pre-test consequences. Based on the feedback received by Gursoy and Swanger ( 2004 ) from their respondents, the study instrument was modified in 2009. For the intent of comparing merely the common capable countries between the 2004 and 2009 studies were retained. The concluding instrument was employed to roll up informations on cordial reception industry professionals ‘ perceptual experiences of the importance of the class capable countries.
Development of the Survey Instrument
The processs recommended by Churchill ( 1979 ) and DeVellis ( 1991 ) were followed for developing the study instrument. Initially, an point pool incorporating a sum of 39 capable affair variables were developed or identified from the literature, current cordial reception course of study, and from a series of five focal point groups conducted with the consultative board members, restaurant executives, hotel executives, university alumnas, and cordial reception pedagogues. The content cogency of the points that were identified from the focal point groups and from the literature was assessed by 10s faculty members. The module members ‘ feedback on content and comprehensibility was gathered based on which the points were modified to heighten their lucidity, readability, and content cogency. Based on the same procedure any redundancy in the scale points was removed to better the proposed graduated table. After the content cogency cheque, it was pre-tested utilizing an online study method affecting 50 industry professionals.
The study instrument was modified one last clip based on the pre-test. Each variable was measured utilizing a 5-point Likert graduated table ( 5=extremely of import, 1= non of import at all ) as to their importance for success in the cordial reception industry. The concluding version of the 2004 study instrument consisted of four parts – 40 capable affair variables, 128 class content variables, demographic information, and information sing the public presentation of the company the respondent was portion of. For this survey, merely the portion that deals with the capable countries and demographic information are considered. In 2009 some alterations were made based on the feedback received from the participants of Gursoy and Swanger ‘s 2004 survey. While the 2004 study dealt with 40 capable countries, the 2009 1 had merely 33. 11 capable countries were removed from the 2004 study, while 4 capable affairs were added based on the standard feedback, in the 2009 study. The capable countries that were taken out of the 2009 study instrument are: Fundamentalss of Cooking, Math, Accounting, Economics for Decision Making, Tourism, Gaming/Casino Operation, Distribution Channels, Secondary Revenue Management, Beverage Management, Destination Management, and Dining Room Service Management. The capable countries that were added to the 2009 survey are: International Tourism, Public Relations, Convention and Meeting Planning, and Food and Beverage Management. For the comparing, the 29 common countries between the 2009 and 2004 studies were considered.
A self-administered study questionnaire was mailed to the selected sample of industry professionals. An separately signed cover missive incorporating the name and reference of the respondent was included with each questionnaire. A self-addressed, stamped envelope was besides included. All the studies were sent on with a reminder on
Descriptive Analysis was undertaken to rank the agency of the several variables from the study. Independent samples t-tests were carried out to compare the 2009 rankings to the 2004 1s. All the information analysis was performed in Statistical Package for the Social Sciences ( SPSS ) version 18.
The study was sent to a sum of 2340 mark participants. 369 responses were returned, ensuing in an acceptable response rate of 15.8 % .
Profile of the Respondents: The demographic features of gender, present place and company, instruction degree, ethnicity, type of belongings, and size of the belongings were included in this survey in an attempt to supply a descriptive profile of the study respondents.
Gender: The study asked the participants to bespeak their gender ( male or female ) . Out of 369, 358 respondents indicated their gender. The figure of male respondents was 177 ( 49.4 % ) while female respondents were 179 ( 50.6 % ) .
Present Position/Name of Company: Over 180 different companies were represented in the survey. Sing present work places, the respondents provided more than 200 different places or rubrics, which were grouped into 15 classs based on their similarities. Some of the dominating classs included Sales/Marketing with 42 responses ( 11.4 % ) , Finance/Accounting with 29 ( 7.9 % ) , General Manager and Human Resource each with 28 ( 7.6 % ) , Chairman/President/CEO/CFO/COO and Business Owners each with 16 ( 4.3 % ) , Educator/Teacher/Trainer with 13 ( 3.5 % ) , Other Managers ( eating house, F & A ; B, convention, events, shop, regional, preparation, invitee services, other sections ) with 43 ( 11.7 % ) , and Retired/Unemployed with 26 ( 7.1 % ) . Besides these major classs, there was an “ Other ” class for the grouping of many places that were listed less than 3 times and did non readily suit into another group, such as Attorney.
Education Degree: Out of 355 persons who provided instruction degree information, 298 indicated they have a unmarried man ‘s grade ( 80.8 % ) ; 38 have a alumnus grade ( 10.3 % ) ; 17 did some alumnus degree work ( 4.6 % ) ; 1 person was a high school alumnus ( 1.6 % ) , and 1 individual indicated other ( 1.6 % ) .
Ethnicity: Of the 352 respondents who indicated their ethnicity, 328 ( 93.2 % ) , circled Caucasian/White ; 10 ( 2.8 % ) circled Asiatic American/Pacific Islander ; 8 ( 2.3 % ) circled Hispanic/Latino ; 3 selected Black/African American ; 1 ( 0.3 % ) circled American Indian/Alaska Native ; and 2 ( .6 % ) circled other.
Size of Property: For lodging belongingss information sing the figure of suites in the hotel was collected and for eating houses, figure of seats information was gathered. If respondents worked in neither a lodging belongings nor a eating house, they were asked to supply size information utilizing other appropriate steps. Of the 195 persons who responded to the study, 92 provided the figure of suites information, 34 provided the figure of seats information, and 69 provided the size information by describing other steps such as entire gross, figure of employees, square footage, and others.
Of the 92 directors who provided the figure of suites, 2 ( 2.2 % ) indicated the belongings had less than 75 suites, 17 ( 18.5 % ) indicated the belongings had 75 to 149 suites, 18 ( 19.6 % ) had 150 to 299 suites, 29 ( 31.5 % ) had 300 to 500 suites, and 26 ( 28.3 % ) indicated the belongings had more than 500 suites. Most of the persons who reported pull offing more than 500 suites were regional directors, frailty presidents, or presidents and CEO ‘s of hotel corporations.
Of the 34 directors who provided figure of seats information, 6 ( 17.6 % ) indicated the eating house had less than 100 seats, 13 ( 38.2 % ) indicated the eating house had 100 to 199 seats, 8 ( 23.5 % ) had 200 to 300 seats, and 7 ( 20.6 % ) indicated the eating house had more than 300 seats. A good figure of the persons who reported pull offing more than 300 seats were regional directors, frailty presidents, or presidents and CEO ‘s of eating house corporations.
Due to the diverse array of study respondents, a great many different types of responses were received regarding step of size. Therefore, among the 69 respondents who chose, “ other ” in the step of size class, steps such as square footage of convention/conference/meeting/banquet infinite, figure of restaurants/stores/units, figure of employees, figure of hotels, sum of gross generated, figure of locations, figure of histories, figure of ships/vessels/catamarans, and assorted others. In add-on some respondents provided multiple steps of size.
Type of Property: 188 responses were recorded sing the type of belongings the respondents were affiliated with. Of those, 99 ( 52.7 % ) selected housing, 27 ( 14.4 % ) circled eating houses, 16 ( 8.5 % ) indicated managed services, and 39 ( 20.8 % ) selected other types which included peddling, marketing/advertising, air hoses, associations, distribution/suppliers, sail lines casinos, nines retail/convenience shops, sail lines, wellness attention, existent estate/property development, banking/finance, and consulting.
Type of Ownership: In the “ Type of Ownership ” class 225 responses were recorded. Of them, 124 ( 55.1 ) belongingss were company owned, 68 ( 30.2 % ) were independently owned, and 33 ( 14.7 % ) were franchised.
Ranking and Comparison Results
The 33 class capable countries were ranked in the order of importance by the industry professionals. The ranking is provided in table 1. The top 10 capable countries are Leadership, Internships/industry experience, Preparation for Industry Employment, Ethics, Overview of the Hospitality Industry, Revenue/Asset Management, Hospitality Management and Organization, Hospitality Operations Analysis, Foodservice Operations and Controls, Computer/Information Technology. The consequences were compared to Gursoy and Swanger ‘s 2004 study consequences. Results show that 10 out of 29 cordial reception capable countries – Hospitality Management and Organization, Principles of Marketing, Hospitality Marketing Strategy, Hospitality Operations Analysis, Ethics, Strategic Management, Service Management, Revenue/Asset Management, Study Abroad, and Innovation and Product Development – are significantly different compared to the 2004 rankings.
A expression at the two ranking tabular arraies ( 2004 and 2009 ) reveals some major alterations in the rankings over a period of 5 old ages. The ranking of Ethics went down from 1 to 4, service direction from 10 to 18, Principles of Marketing from 12 to 19, and Hospitality Marketing Strategy from 14 to 20. On the other manus, Revenue/Asset Management went up 14 topographic points to figure 6, and Finance from figure 18 to 13. Finance and accounting was recognized as an of import country by the cordial reception employers ( Getty et al. , 1991 ; Umbriet, 1992 ; Ashley et Al. 1995 ; Nelson & A ; Dopson, 2001 ; Agut et Al. 2003 ) in the yesteryear. In that facet, this betterment in ranking of finance and related countries is consistent with past literature.
As mentioned before, t-tests revealed important differences in agencies between 2009 rankings and 2004 rankings in 10 out of the 29 capable countries. 8 of those 10 capable countries had significantly higher agencies in 2004 compared to 2009. These countries include Hospitality Management and Organization, Principles of Marketing, Hospitality Marketing Strategy, Hospitality Operations Analysis, Ethics, Strategic Management, Service Management, and Innovation and Product Development. Ethical motives, particularly, showed a really significantly high lessening in agencies ( T ( 670.079 ) = -5.116, P = .000 ) . Time and once more, moralss has been recognized as the most of import accomplishment in the cordial reception workplace ( Enz et al. , 1993 ; Nelson & A ; Dopson, 2001 ; Gursoy & A ; Swanger, 2004 ) . This important lessening in the ranking of moralss shows that it is non rather deemed as of import in the cordial reception workplace as it used to be. Marketing related capable countries were rated significantly less of import in 2009 compared to 2004. 11.4 % of the 2009 respondents were associated with Sales/Marketing compared to 8.9 % in 2004. In this respect, it was expected that the ranking of selling related capable countries would better, but the consequences are contrasting bespeaking that the importance of selling related capable have so gone down. On the other manus, a twosome of capable countries showed significantly higher agencies in 2009 compared to 2004. These include Revenue/Asset Management and Study Abroad, which were both extremely important ( p & lt ; .001 ) .
Highly of import topic countries which were rather consistent in their importance among industry practicians include leading, Internships/industry experience, Preparation for Industry Employment, Overview of Hospitality Industry, Hospitality Operations Analysis, Foodservice Operations and Controls, and Computer/Information Technology. Leadership, the highest rated capable country, particularly has been rated as one of the most of import accomplishments deemed of cordial reception graduates a figure of times in cordial reception literature ( Okeiyi et al. 1994 ; Breiter and Clements, 1996 ; Siu 1998 ; Kay and Russette, 2000 ; Kriegl 2000 ; Nelson and Dopson, 2001 ) .
Suggested Curriculum Model
Gursoy and Swanger ( 2004 ) suggested an industry driven theoretical account of a cordial reception course of study for plans housed in commissioned college of concern. Based on our survey, some suggestions and betterments are offered to do the semester-based theoretical account more strict, relevant, and up-to-date.
The theoretical account of cordial reception course of study was developed based on three different constituents: concern nucleus demands, cordial reception nucleus demands, and cordial reception electives – integrating the graded capable affair by cordial reception industry professionals. The course of study totaled 29 semester credits, with each class dwelling of 3 recognition hours, which was within the constituted figure of credits required after the general instruction nucleus and concern nucleus categories are accounted for. Based on the restrictions sing figure of credits in the cordial reception plan and on the suggestions from the focal point groups and consultative boards, some capable countries, such as moralss and leading, were embedded throughout the course of study. The course of study theoretical account did non embed those capable affairs in the concern nucleuss and in the general instruction cores as concern nucleus and general instruction nucleus categories were outside the cordial reception plan ‘s venue of control. The Senior-level cordial reception finishing touch class integrated all course of study countries in the plan. Capable affairs with a average ranking of 2.0 or lower were suggested to be portion of elected classs and were recommended for Sophomore or Junior degree. Like the 2004 theoretical account, larning a 2nd linguistic communication ( M = 1.76 ) and analyzing abroad ( M = 1.50 ) were non deemed indispensable for success in the industry by the professionals surveyed and therefore were non included in the theoretical account. Similarly, Entrepreneurship ( M = 2.34 ) and Real Estate/Property Development ( M = 1.61 ) classs, which were thought to be as portion of other electives under a different section or plan in concern, were kept outside the course of study theoretical account. For the 2009 theoretical account, electives such as Destination Management, and Tourism were replaced with International Tourism as a 300 degree elective. Distribution Channels, Secondary Revenue Management, Fundamentals of Cooking, and Gaming/Casino Operations were removed from the 2009 theoretical account because of their deficiency of importance as solo electives. Furthermore, Beverage Management has been replaced with Food and Beverage Management as a 300 degree cordial reception nucleus class.
Certification: The separation between lower division ( Freshman/Sophomore ) and upper division ( Junior/Senior ) coursework, evident in the theoretical account, reflects the needed enfranchisement[ 1 ]of the commissioned college of concern where the cordial reception plan is housed. Certification demand in a major includes completion of 60 semester credits, a 2.5 cumulative class point norm, and at least a C class in specified classs.[ 2 ]Students are non allowed to inscribe in any upper division required or elected class until and unless they complete the enfranchisement demands. For non cordial reception big leagues, who want to minor in cordial reception or other concern country or who is merely interested to take a category at the upper division, it is compulsory to be certified in their ain major. The minimal demand to graduate for pupils in certified big leagues is a 2.5 cumulative class point norm.
Elective Plan: Like the 2004 theoretical account, electives are suggested to be offered one time in a two twelvemonth rotary motion maintaining in head the limited available credits for cordial reception course of study in commissioned colleges of concern. Three electives are recommended to be offered each semester. Keeping in head nature of cordial reception instruction, it is strongly recommended that industry professionals whose countries of expertness tantrum with the capable affair are brought in as impermanent teachers or guest talkers to ease the acquisition procedure for the hereafter graduates. This coaction will let pupils to larn the subject from professionals who can give them a much more relevant, up-to-date, and practical overview of the capable affair. Industry can organize direct links with future employees, and the pupils can web straight with the employers. In add-on, industry can distribute word and information about their merchandises and services. Faculty, on the other manus would profit from networking with industry professionals for possible internships and research watercourses. Therefore, it will be good for all the parties involved.
Although this survey provides an up-to-date ranking of the cordial reception capable countries, it does non supply the current ranking of cordial reception class content countries. In this respect, the five twelvemonth alteration in rankings of the cordial reception capable countries merely gives an uncomplete image of the altering demands of the cordial reception industry. Therefore, comparing the class content countries with past ranking, along with this survey, will supply a comprehensive overview of the altering demands of the cordial reception industry. This will besides allow cordial reception plans to update their course of study and do them more strict, current, and relevant to the altering demands of the cordial reception industry.